Thomas James Moon

Supervising a team of c.a 24 employees QA(monitoring of employees/ feedback meetings/Control of the discipline) The creation of shift plans for the employees Delegation of tasks according to the personal strengths/skills of the team The forwarding and collection of wishes/problems/issues of the team to the responsible department Resolving and the investigation of issues/problems from internal departments Training the employees(new process/old process/daily tasks) Fulfilling the daily business tasks

Senior Agent for the late shift. Responsible for the daily business and leading a small team c.a 4 employees. Dispatching short and long term bookings Inbound and outbound calls from Driver companies

Inbound and outbound calls for customer care Answering emails from customers Booking/cancelling rides(bookings)

Delivering outstanding Customer Service Ensuring smooth liaison between the Sales and Operations Team Selling bookings to partner companies Inbound/outbound/emails for bookings from customers

Verifying/formulating/troubleshooting billing and technical issues Supporting customer services agents with tasks and queries Reporting directly to internal/external departments for billing and technical issues

IT & Communications, target acquisition