Ulla Elo-Landen

• Finnish customer service via phone and email • Providing consultancy on design, marketing, Vistaprint products and processes

• Supervising and coordinating the customer support, moderation and translation teams • Customer care & problem solving • Preparing manuals and work instructions • Recruiting new team members, training, exits • Working closely with HR & accounting (salaries, work contracts, invoices) • Assisting CEO (reporting, budget planning) • Cooperation with external translation agencies & voice over artists • Administrative & Office management tasks

• Assisting Customer Support Manager with daily tasks • Mentor for 10 international customer supporters • Creating and optimizing the training manuals • Helping in the recruiting process (interviews) • Training new team members • Customer care and problem solving • Close work with QA department

• Customer care and problem solving • Handling complaints, claims and compliments of KLM's customers • Handling emails using Kana Response

• Using Amadeus-reservation system for handling flight reservations • Inbound and outboud calls • Handling emails using Kana Response • Customer service and problem solving

Erasmus student exchange in Haarlem, The Netherlands