Ulrike Hamann

• Handle incoming authorizations requests guided by existing international authorizations policies and procedures • Ability to detect and minimize credit and fraud risk whilst enabling spend at the same time • Liaise with overseas servicing centres on authorisations requests and customer enquiries • Answering inbound calls from card members to verify potentially fraudulent transactions on their accounts • Monitoring the automated fraud screening application

• Advised customers both on a one-to-one basis and over telephone on mobile, landline and internet broadband contracts. Sold contracts and dealt with enquiries and complaints to a satisfactory conclusion • Assisted and initiated on the layout of the branch including placement of product and ensured that new initiatives were prominently on display • Controlled stock and ensured the correct stock was both incoming/outgoing • Used the company’s computer systems to ensure payment, stock control and customer

• Advised customers both on a one-to-one basis and over telephone on mobile, landline and internet broadband contracts. Sold contracts and dealt with enquiries and complaints to a satisfactory conclusion • Assisted and initiated on the layout of the branch including placement of product and ensured that new initiatives were prominently on display • Controlled stock and ensured the correct stock was both incoming/outgoing • Used the company’s computer systems to ensure payment, stock control and customer