Valentino Esposito

Lead the European Desktop Support Team reporting directly to the Head of Infrastructure. Work closely with project management to plan and furbish and supply new sites across Europe. Manage a multicultural team of 8 resources across Europe. Mentoring and leading the team through their career. Review performance , set KPIs and improve processes to help the team achieve better results and delight customers.

Cooperate with the System Administration team and Network team in order to improve and maintain the Infrastructure. -Local Server Maintenance: AD,DNS,DHCP,FileServer,NAS - Install, upgrade, support and troubleshoot hardware estate - Customize desktop hardware to meet user specifications and site standards - Maintain relationships with Suppliers: negotiate prices, review offerings, purchasing.

• Provide high-level product support to ASG Cloud Factory customers: Cloud Solutions. • Assess nature of product or service issues and resolve extremely technical or sophisticated support problems. • Assist field technicians who are troubleshooting problems or repairing products. • Work under minimal supervision on complex projects and may assist less experienced peers.

technical support to our Security customer base. Endpoint Protection suite of products, documenting discovered issues and bugs through knowledgebase documents, product training, and white paper authoring. Advocate customer requests, troubleshoot and resolve complex, issues Duplicate and verify customer issues by recreating scenarios in a lab environment. Participate in new product releases

• Enterprise Technical Support for Symantec Endpoint Protection. • Consulting & Support on product implementation • Symantec Knowledge Base: Technical Articles Editing and Reviews. • Network Security troubleshooting and configuration. • Respect of SLA and ensure High quality

• Establish strong and professional customer relations. • Ensure high quality and prompt solutions to International Enterprise Customers’ queries. • Consulting on Internet Security Business Solutions most appropriate for the clients IT environment. • Create test environment to reproduce issues in order to provide prompt solution. • Respect of SLA established by the contract.

Publishing and Journalism

Media and Public Relations