Vasil Indzhov

- Change Management Lead - Managing entire lifecycle of key account IT & telecommunication infrastructure changes; - Interim Release Management - Planning, coordination, resource alignment for infrastructure & critical component upgrades at a global scale; - Service Transition, CMDB update coordinator; - Project Management (2018-2021) - Telecommunication & call center implementation; - Microsoft SharePoint SME - Owner and central POC for key account sites; Managing site collections, extensions development;

Telecommunications Analyst at reboot GmbH for John Deere - Call center implementation, data analysis, process documentation and consulting of call center agents - Knowledge base creation and revision for help desk processes optimization - Administration, incident management and configuration of VoIP servers, gateways and endpoints - Unified messaging systems migration and support - Administration of UNIX based systems - 2nd level support and consulting of end users in the field of telecommunication

- Administration, incident management and configuration of VoIP servers, gateways and endpoints - Maintenance and configuration of unified messaging systems - Autonomous project management of UMS migration - Support and consulting of end users in the field of telecommunications - Knowledge base creation and revision for help desk processes optimization - Requirement analysis with leading VoIP software developer - Leader of IT trainings in the fields of communication, audio and video conferencing