Viktor Kislian

Applications Services Delivery Manager / Account Executive for government sector / financial services / telecoms customers in EMEA region; managing application development and maintenance services delivery for mission critical application solutions; leading on-site and off-shore service delivery teams; focus on service levels, customer satisfaction and relationship management, technical innovation and transformation, P&L

Service Delivery Manager for SAP based Enterprise Application Integration and Mobility platforms for the world's largest consumer packaged goods company; managing several global service and project delivery teams; focus customer relationship management, joint business planning, service delivery strategy and innovation

Service Delivery Manager for a mission critical SAP PI based Process Integration global platform for the world's largest consumer packaged goods company; managing global service delivery team across multiple locations / time zones; focus on service levels, customer satisfaction and relationship management, service delivery processes excellence

• Service delivery optimization for the largest account in HP Global Delivery Application Services organization(including communication with the customer global PMO office,financial and resourcing modeling and analysis, service transformation design, planning and coordination across multiple global delivery centers) • Service delivery model design for business critical Shelf-to-Cash SAP R3 multi instance 24x7 application support for a global CPG customer • Application Management consulting

Regional (Europe) Service Delivery responsibility for the second largest account in HP Global Delivery application services. Managed a distributed delivery team (Best-shoring: Germany, Sweden, India). Focus on service levels, customer relationship management, service delivery and support processes excellence (ITIL based), delivery costs optimization and up-selling opportunities. Contractor and vendor management.

Program management for applications services outsourcing transformation projects for the second largest account in HP Global Delivery application services, including off-shoring/best-shoring, knowledge management and transfer, platform upgrades

Regional (Western Europe) Service Delivery responsibility the support of a heterogeneous distributed CPG Order-Shipping-Billing applications portfolio, enabling $17 billion / 3 million orders per year business for the largest account in HP Global Delivery application services. Managed a distributed delivery team (Best-shoring: Germany, India,Philippines). Focus on service levels, customer relationship management. delivery costs optimization. Contractor management.

Regional (EMEA) Service Delivery responsibility the support of business critical SAP R3 Order Management and Accounts Receivable multi-instance application landscape for the largest account in HP Global Delivery Application Services organization, including incident, problem and change management, service level management , customer communication and escalation management. • Managed a small team of experts •SAP R3 Sales and Distribution expertise. CPG Order Management business processes expertise.

•Project management and SAP technical expertise for SAP R3 Material Management and Plan Maintenance roll-out for Procter&Gamble in EMEA region •successful implementations of SAP R3 Storeroom Materials Management / Plant Maintenance for P&G plants in Turkey, Egypt, South Africa, Russia, Ukraine, France, Saudi, Germany , Morocco • P&G EMEA regional SAP Plant Maintenance and Storeroom Materials Roll-out Manager and IT Solution Owner

• responsible for all Procter&Gamble Ukraine business applications supporting fast growing P&G business in Ukraine, including order-shipping-billing, materials management, distribution requirements planning, finance and accounting, business management reporting • IT organization development and recruitment for Procter&Gamble Ukraine • cross-functional project management for Y2K efforts for P&G

• built initial IT infrastructure for P&G Ukraine Kiev HQ (PBX, PC and server equipment purchases, LAN, email) • project management and IT lead for Procter&Gamble Ukraine business applications implementation projects for customer service and finance, including business and system requirements definition, managing development and implementation resources, coordination with business stakeholders across P&G Ukraine and P&G Eastern Europe Germany-based headquarters

Software development, Object-oriented software design, C++ programming

Software development for image processing, machine vision and manufacturing quality control applications. Participated in on-site projects for IBM in San Jose, CA, USA. C and C++ programming for MS Windows and MS DOS platforms. Image processing algorithms development and optimization

Mathematical analysis, Discrete mathematics, Statistics, Stochastic Analysis, Numerical analysis, Systems analysis, Mathematical modeling, Physics, Informational Technology and Programming