Vincenzo De Letteriis

Managing publishing feed. Ensure and garantee Personal Data Protection and release policies. Customer performance analysis and business performance development. Complaints and opportunities solution finder.

Duty and Crisis Manager In charge of Guests and Employees Safety Emergency and Crisis Management, Hotels evacuation and recovery plan. Resort Guest Relation contact person

At Disney's Sequoia Lodge Hotel Front Office dpt. 1011 rooms, 70 employees, 8 supervisors Staff planning: Determine overall resources, shift schedule, trainings and development plan Budget responsibility for the Front Office (250k €) Vip reception organisation and hotel inter-service communication. Employees Disciplinary follow up

At Disney's Davy Crockett Ranch Front Officce dpt, 595 Bungalows, 20 employees 4 supervisors. Senior Team Leader and Interim Front Office Manager (6 months)  Overall responsibility for the front office and concierge  Quality management: respect of the Disney standards  Apply the overall strategy at the front office together with General Management

Disney's Sequoia Lodge Hotel Front Office dpt. 1011 rooms, 70 employees, 8 supervisors Department: Front Office Junior Team Leader Front Office  Employee development and coaching  In charge of Back Office: accounting, correspondence