Volkan Sevil
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Volkan Sevil
- Bis heute 1 Jahr und 3 Monate, seit Nov. 2024
IT Support Specialist
Think Technology and Consultancy
- 1 Jahr, Dez. 2023 - Nov. 2024
Onsite IT Consultant @ Allianz Turkey
NGN Bilgi ve İletişim A.Ş.
• Managed support requests via ticketing system. • Administered Virtual Desktop Infrastructure (VDI) systems. • Provided 24/7 remote support to users. •Deployed & set up 300+ desktop computers. • Managed IT asset inventory & tracking. • Prepared daily IT operational reports.
- 11 Monate, Feb. 2023 - Dez. 2023
IT Helpdesk Specialist
Procat International Call Center Hotel
- Managing and fulfilling requests received through the ticketing system. - Setting up user accounts for call center systems and handling authorization management. - Installing computers and printers, diagnosing and resolving technical hardware issues. - Performing hardware modifications inside the system cabinet. - Providing both remote and on-site technical support to users. - Actively using the IT monitoring system and forwarding identified issues to the relevant departments.
- 1 Jahr und 4 Monate, Feb. 2021 - Mai 2022
IT Specialist
FELDA IFFCO FOOD INC.
• Managed & monitored fleet of 100+ Windows workstations & peripherals. • Administered NTFS file permissions & user access controls. • Maintained VMware environments & performed virtual disk upgrades. • Managed IP Camera systems (DVR/NVR) & physical security IT. • Prepared technical training documentation & onboarding guides. • Resolved L1/L2 desktop support requests.
- 9 Monate, Sep. 2019 - Mai 2020
IT Intern
FELDA IFFCO FOOD INC.
• Assisted with hardware upgrades (RAM, HDD/SSD) for laptops/desktops. • Installed, updated & audited software applications. • Supported IT asset inventory tracking & new equipment registration. • Performed printer setups & basic hardware troubleshooting.
Sprachen
Türkisch
Muttersprache
Englisch
Fließend
Chinesisch
Grundlagen
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