Waleed Saleh

•Monitor and manage networks alarm events, service outage, network performance deterioration, customer complaint, constant monitor and analyze network performance consistently. This also includes providing escalation and notification of Minor, Critical and Major incidents/outages. •Alarm Monitoring of IN, PS and ESDP nodes. •Perform troubleshooting analysis to identify issues

•Very Good experience in Ericsson's Charging System nodes. •Corporate with VAS section to develop new services. •Perform daily check and prepare activity reports to direct line of authority. •Handle customer complaints related to charging system services, and take needed actions. •Visibility Study of new offers and apply them accordingly. •Developing secured UNIX shell scripts for daily reports and scheduled moving/backing up of CDRs.

• Instruct a concentrated course in Visual Studio C# for university students. • Helped students to maintain and develop their projects efficiently Education

System Analysis and Design, Data Base, Programming, DSS, GIS, UML, Neural Network, Graphics. I was awarded a GPA of 2.97/4 as the second best grade in my Class. Final Year Group project: "Electronic Store Using RFID Tech." including the analysis, design and programming.