Waseem Karyakos

• Responsible for 1st and 2nd level support • Provide access to specific programs • Networking of computers and printers • Administration and management of Windows and iOS devices in Mobile Device Management (Endpoint Manager) • User administration in Azure AD / AD onPremise and Exchange Online • Participation in the internal IT service hotline • Hardware output and installation of devices • Creation of documentation for the internal knowledge database • Creation of user accounts

In my role as Training representative, my focus is on supporting not only the technical but also the personal development of the trainees. Through invidual support, I help each individual to develop their full potential while we pursue our corporate goals together as a team. my tasks also include: • Planning of teaching content • Technical mentoring and support of the trainee • Evaluation of learning progress • Collaboration with other trainers • Creating practical exercises • Giving feedback

Kenntnisse: Technische Dokumentation. IT-Consulting . Eset Antivirus · 1st-Level-Support · Acronis Cyber Backup · Acronis Cyber Protect · Autotask PSA Ticketing-Systeme Network Attached Storage (NAS) · VMware Windows Server Raspberry Pi · TeamViewer. Datto. IT-Audits Support von IT-Hardware. Telekommunikationstechnik . IT-Beratung. Troubleshooting Windows Helpdesk-Support - Computer-Hardware Unify · Mitel Technische Präsentationen

Translate from Arabic, English and German Lanuage

Translate from Arabic, English and German language

Translate from Arabic, English and German Language