Waseem Karyakos

Angestellt, IT-Service Desk Agent, DEKRA
Stuttgart, Germany

Skills

IT-Consulting
Microsoft Azure
Microsoft Active Directory
Microsoft Exchange
Microsoft Intune
Microsoft Office 365
IT-Troubleshooting
Windows
Active Directory
First-Level-Support
Computer-Hardware
Telekommunikationstechnik
Mitel
Unify
Technische Präsentation
Ausbildungsplanung
Talententwicklung
Windows 10
Windows 11
Mobile Device Management
Teamfähigkeit
Zuverlässigkeit
Kommunikationsfähigkeit
Flexibilität
zielstrebig
Lernbereitschaft
kundenorientiert
Sozialkompetenz

Timeline

Professional experience for Waseem Karyakos

  • Current 1 year and 6 months, since Oct 2024

    IT-Service Desk Agent

    DEKRA
  • 1 year and 4 months, Jul 2023 - Oct 2024

    IT Service Desk Engineer

    KAISER+KRAFT

    • Responsible for 1st and 2nd level support • Provide access to specific programs • Networking of computers and printers • Administration and management of Windows and iOS devices in Mobile Device Management (Endpoint Manager) • User administration in Azure AD / AD onPremise and Exchange Online • Participation in the internal IT service hotline • Hardware output and installation of devices • Creation of documentation for the internal knowledge database • Creation of user accounts

  • 1 year and 5 months, Jun 2023 - Oct 2024

    IT-Ausbildungsbeauftragter

    KAISER+KRAFT

    In my role as Training representative, my focus is on supporting not only the technical but also the personal development of the trainees. Through invidual support, I help each individual to develop their full potential while we pursue our corporate goals together as a team. my tasks also include: • Planning of teaching content • Technical mentoring and support of the trainee • Evaluation of learning progress • Collaboration with other trainers • Creating practical exercises • Giving feedback

  • 1 year and 2 months, Jun 2022 - Jul 2023

    Fachinformatiker - Systemintegration

    KAISER+KRAFT

  • 1 year and 10 months, Sep 2020 - Jun 2022

    Fachinformatiker Systemintegration

    ITcares GmbH

    Kenntnisse: Technische Dokumentation. IT-Consulting . Eset Antivirus · 1st-Level-Support · Acronis Cyber Backup · Acronis Cyber Protect · Autotask PSA Ticketing-Systeme Network Attached Storage (NAS) · VMware Windows Server Raspberry Pi · TeamViewer. Datto. IT-Audits Support von IT-Hardware. Telekommunikationstechnik . IT-Beratung. Troubleshooting Windows Helpdesk-Support - Computer-Hardware Unify · Mitel Technische Präsentationen

  • 2 months, Aug 2016 - Sep 2016

    Dolmetscher

    Waldheim Waldebene Ost

    Translate from Arabic, English and German Lanuage

  • 11 months, Sep 2015 - Jul 2016

    Dolmetscher

    Realschule-Ostheim

    Translate from Arabic, English and German language

  • 2 months, Aug 2015 - Sep 2015

    Dolmetscher

    Waldheim Waldebene Ost

    Translate from Arabic, English and German Language

  • 1 month, Nov 2014 - Nov 2014

    Fachinformatiker - Systemintegration

    Bosch Gruppe

  • 1 month, Nov 2014 - Nov 2014

    Fachinformatiker - Anwendungsentwicklung

    Bosch Gruppe

Languages

  • German

    Fluent

  • English

    Intermediate

  • Arabic

    Fluent

  • Aramäisch

    First language

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