Yusuf Rakhman

To leverage the Karma Group’s strategic theme of Building organizational capability by ensuring that organizational Operations activities support current and future business Time Share needs for worlds–best service and expertise Support the development of organizational capabilities through a range of workforce management practices

To improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning. Manage and increase the effectiveness and efficiency of Support Services, through improvements to each function as well as coordination and communication between support and business functions,

To Assist the hotel operational director to complete all activities related to the operations of a hotel, ensuring the establishment works as smoothly as possible. operations. Maintain complete and accurate property files and records, according to hotel systems. Coordinate with headquarters support staff on management company procedures for processing and distributing

Consistently offer professional, friendly and engaging service Lead and manage the F&B Outlet team in all aspects of the department and ensure service standards are followed Handle guest concerns and react quickly and professionally To assist in the recruitment and training of F&B Colleagues

• Managing all areas of the operations during scheduled shifts which includes on the spot decision making, supporting the staff, full interaction with the guest, ensuring that the guest needs are our main focus while enforcing standards for personal performance • Assess staffing needs recruit staff. • Monitor purchasing, storage preparation, cooking, handling and additionally serving of all food and beverage products to make sure correct recipe, portion and additionally specification standards.

Department with multicultural employees, to take care of the children program, provided a good service by organizing the activities and event with the high hygiene, safety and security oriented. to created a moment of where they can have fun, make a friend, having a good memories back home and to keep contact with the family after their back home.