Zoran Martic

- Implementation of methodologies to improve incident resolution and management of customer needs - Implementation of scheduling models and self-service approaches to increase coverage. - Participation in the design of the business operations and supporting systems. - Functional supervision of the system administrators, temporary workers, interns, vendors and consultants. - Serve as a liaison with all functional business units in multiple offices, as well as IT vendors and contractors worldwide.

-Designing and developing of LAN -Workmanship of plans for local IT -Accompaniment realization of local tasks -Analysis of system logs and identification of potential issues in enterprise environment -Administration of all infrastructure services and systems based on Microsoft and HP products -Administration of storage systems and supported hardware: HP, EMC and NetApp -Responsible for IT security -Creating and supervision over usage internals polices and rules in local IT -VMWARE virtualization

Responsible for pre sales, sales, and post sales support for QUEST products in enterprise environments.

Responsible for administration of "PROMETRIC: testing centre, Microsoft Certified Trainer for MCSA and MCSE courses and IT Courses and trainers management