alex krytau
Skills
Timeline
Professional experience for alex krytau
- Current 5 years and 8 months, since Jan 2021
Customer Care Manager
Billwerk+
Managing high-value accounts with millions of customers and ARR. Close coordination of customer needs with developers and 3rd level support. Resolving technical issues for key and non-key accounts. Coordinating and leading client onboarding projects. Collecting feedback, boosting customer satisfaction.
- 2018 - 2020
Project Manager
NextSoft
Led cross-functional teams to successfully complete projects on time and within budget. Improved software quality and extending stack of features in SAAS projects. Managed project lifecycles from initiation to closure, ensuring alignment with business objectives.
- 2017 - 2018
Customer Care Specialist
Stakers
Led a team of customer care agents, training new colleagues. Enhanced in-team processes, minimized risk of resignation. Increased the number of recurring clients.
- 2015 - 2016
IT Helpdesk Specialist
Atos
Resolving L1-L2 related IT problems. Improved customer satisfaction.
- 2013 - 2015
German Teacher
Middle school
Teaching German language. Tutoring
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