johnny karam

Member of EMEAI leadership team, responsible for leading, driving, and industrializing strategic commercial and sales processes and initiatives in Europe, Middle East, Africa & India. Developed and executed Go-to-Market strategies to generate short cycle growth and drived global initiatives to improve sellers productivity and competencies.

Provided operational excellence for Commercial Solution Lines with the mission to increase commercial effectiveness and enhance customer experience by streamlining, optimizing and simplifying Tools, Processes and Resources.

Developed strong relationship with customers in Balkan territory and managed customer experience. Coordinated geographic sales activities and provided leadership for strategic sales pursuits. Tracked incidents, monitored trends, determined customer pain points and managed territory P&L.

Responsible for Performance management of AME, EMEA, APAC Customer Service regions, including 3 support units and 3 outsourcing projects. Led development, implementation and support of in-house MIS and headed annual strategic planning and budgeting.

Provided financial & commercial evaluation of commercial deals and managed multiple projects in the region with budget up to $40M.

Served as Director of Finance & Operations for this family business in Ophthalmologic services. Sets targets for and supervises all accounting and financial personnel. Provided general office management and supervised customer support and delivery satisfaction.

Provided administrative support by completing monthly financial statements, bank reconciliations, and ensuring an accurate monthly, quarterly, and year-end close.