kanako Osawa

Freelance English to Japanese Translator, Senior Editor. Specialized field of customer support Email, chat, FAQ, Chatbots.

Handle inquires about admissions by email, telephone and face to face in English and Japanese. Check and file applicants’ documents and materials and screening the documents. Data entry. Arrange examination’s setting up and assisting examination date. Organize the entrance procedure for successful applicants. Organize events such as an open school or an orientation.

Make a new reservation of Hilton group hotels all over the world by phone and handle pre and post reservation inquiries. Modify, change and cancel existing reservation in Japanese and English. Handle Hilton brand royalty program “Hilton Honors” and HPCJ support matter. Handle escalation calls and any complaining matters by telephone or email, including duties which negotiate with hotel for resolving customer’s problems using in English and Italian. In-charge duties.

Handle pre and post reservation inquiries by phone and e-mail. Modify, change and cancel existing reservation. Outbound calls to hotels and guests to arrangement special requests. Liaison between guest and hotel to resolve complaints. Manage relationships with hotels by providing high levels of customer service and account management support.

HR management for local staff: manage paid, sick and special leave for local staffs. Support for special leave application based on Italian labor law. Consultation on the work and working environment of local staffs. Support for new employees and retirees. General Admin office duties: Arrangement for official cars inquiries. PBX and switchboard operator management. Translating duties such as official documents for the Embassy and government offices. Language support for Japanese officers.

Answering incoming telephone calls in Italian, Japanese and English. Managing extension numbers and staff schedule board. Reception duty. Security checking for visitors and answering visitor's inquiry. Making daily reports for incoming calls.

Taking orders and answering customer’s inquiries by telephone, fax and email in the Europe in English, Japanese and Italian. Arranging deliveries. Answering all in-coming phone calls. Reception duty.

Assisting customers in Japanese and English by phone, Fax and email, including compliments and demands. Organizing for setting up a new call center which started in January 2002, organizing training manuals, training schedules, and training for new members and new supervisors. Monitoring and feeding back all members for a good quality support.

Answering over 150 incoming and outgoing, domestic and international phone calls a day, using English, Japanese, Chinese and Korean. Assisting customers by answering questions. Directly assistance for international telephone numbers. Assisting overseas operators including information and languages. Instructing an operators training, monitoring and feeding back operators and managing operators as a group leader.

Booking, checking in and answering inquiries Japanese and English at check-in counter. Conducting and controlling passengers at the departure gate. Taking care of young passengers and handicap passengers.

Assisting portrait photos. Taking snap photos at wedding ceremonies and parties. Receiving and processing customer orders. Answering customer’s inquiries at the shop counter and by telephones.