Dr. Laura Lizzadro

Phoning customers from existing customer database and generating increased sales Calling customers from existing mail orders received Entering orders on database and Up-selling live to customers Strengthen existing National Pen relationship with its high-value customers Ensures that customer issues are dealt with in an efficient manner, informing the customer of any new products Verifying the order and customer details on-line ORACLE system learnt Customer Service / Problem Solving.

• Customer care • Following whatever problems concerning employees, employers and companies • Making ISEE form: ‘equivalent economic status indicator’ • Making Individual Income Tax Return • Problem Solving • Managing incoming phone calls and e-mails.