suman kumar

Project: Panasonic Europe B.V. Zweigniederlassung Deutschland ~ Oversee a €2M ARR engagement spanning 62 European sites and 8,000+ users, ensuring effective service delivery and operational performance ~ Lead Service Delivery and Operations across Modern Workplace and Onsite Support, with 12 engineers and 3 coordinators, with accountability for project planning, implementation, hypercare, and KPI-driven governance. ~ A diverse delivery portfolio covers workplace client engineering and onsite support opera

Project: Zebra Technologies Corporation, Inc. ~Leading the COE and presales solution team to deliver techno solutions for RFPs and lead the whole new multimillion-dollar deal process. ~ MSA/SOW review, solution presentation preparation/review with internal stakeholders, defining the project methodologies, resource estimation, and factoring the cost to competitive market standards. ~Managed large-scale Mergers & Acquisitions (M&A) migrations, including tenant consolidation, user onboarding, identity integ

Project: Price Waterhouse Cooper ~Led server operations, administration, and support, covering Active Directory, account and access management, incident/change management (ITIL), troubleshooting of physical and virtual servers, and ensuring high availability of critical business services. ~Managed and supported enterprise VMware vSphere environments (ESX Clusters, HA/DRS, VMotion, Update Manager) ~Administered Windows Server environments (2003–2016), including Active Directory, DNS/DHCP, patch managem

~Delivered expert-level support for Windows Server, Active Directory, and VMware vSphere in a global enterprise environment. ~Managed AD Sites & Services, Group Policy, DNS, DHCP, DFS, WSUS, and Citrix (Web Interface, XenApp, XenDesktop). ~Applied ITIL practices across Incident, Change, Problem, and Request Management, driving SLA adherence. ~Acted as a strategic advisor for infrastructure decisions, consistently optimizing performance at lowest operational cost. ~Special proficiency in Windows serve

~Served as the primary point of contact for server operations across VMware, Citrix XenApp, and Windows Server environments ~Managed virtual and physical server infrastructure, including ESX clusters, HA/DRS, snapshot management, and patch cycles ~Administered DNS, DHCP, Windows Server (2000–2008 R2), print servers, and domain controllers ~Worked with HP and Dell vendors to solve hardware-related issues.