waqar ahmed

Fähigkeiten und Kenntnisse

Customer Service
Customer Service Representatives
Customer Support

Werdegang

Berufserfahrung von waqar ahmed

  • Bis heute 5 Jahre und 8 Monate, seit Apr. 2021

    Sales Co-ordinator

    Farzana Trading LLC

    • Portfolio & Order Tracking: Act as the primary coordinator for the field sales force, handling large-scale corporate customer inquiries, purchase order logs, and transaction validation. • Cross-Functional Operations: Liaise directly with logistics and shipping networks to facilitate seamless, on-time client deliveries. • Performance Reporting: Monitor, audit, and analyze regional sales activities to compile comprehensive KPIs and strategic reports for executive stakeholders. • Quality & Cost Control: Su

  • 6 Jahre und 9 Monate, Juli 2014 - März 2021

    Tele Sales Executive

    Mohammad Abdallah Sharbatly Corporation

    • Pipeline Management: Spearheaded remote client acquisition, cold outreach campaigns, and qualified B2B leads to successfully schedule executive sales appointments. • Client Retention & Account Management: Managed end-to-end follow-up workflows to resolve complex order issues, confirm bulk logistics arrangements, and finalize pricing agreements. • Sales Enablement: Equipped field sales units with CRM updates, operational toolsets, and processed data infrastructure to maximize closure rates. • Administrativ

  • 2 Jahre und 1 Monat, März 2012 - März 2014

    Customer Services Executive(CSE)

    PTCL Contact Center Lahore

    • Handling customers related to Broadband Pakistan • Dealing in DSL and EVO services • Chief focus on First Call Resolution • Providing product related information to customers • Receiving direct feedback from customers

  • 2 Jahre und 2 Monate, Feb. 2012 - März 2014

    Customer Services Executive(CSE)

    PTCL Contact Center Lahore

    • Handling customers related to Broadband Pakistan • Dealing in DSL and EVO services • Chief focus on First Call Resolution • Providing product related information to customers • Receiving direct feedback from customers

Ausbildung von waqar ahmed

  • 2004 - 2008

    Batular of business Administration

    University of Management and Technology Lahore

Sprachen

  • Englisch

  • Urdu

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