Abrar Nawaz Shaik

E-commerce leader driving growth, satisfaction, and partnerships. Directed customer success: resolved 90% of inquiries in 24hrs, raised CSAT 25%. Cut fulfillment costs 18% + sped processing 30% via logistics optimization. Scaled product catalog to 150K+ items via 15+ new suppliers, boosting margins 60%. Increased traffic 250% and conversions 39% through campaigns/UX. Deployed 50+ UX enhancements, reducing bounce rate 15%. Identified 3 new markets, fueling 20% revenue growth.

E-commerce expert with a strong record of boosting growth and customer satisfaction. Led operations, optimized listings, and cut fulfillment errors. Streamlined logistics to reduce costs by 30% and processing time by 50%. Managed support teams, improving retention and resolution rates. Onboarded 50+ vendors to expand inventory. Drove digital growth via social media and landing page optimization. Improved site design using HTML/CSS.

Web Developer: Built 10+ responsive sites (HTML5/CSS3/JavaScript) via WordPress/Shopify, ensuring mobile/cross-browser optimization. Enhanced 5+ e-commerce platforms with WooCommerce integrations, customizing product displays/checkout for improved UX. Boosted page speeds 30-40% via image/code optimization + caching. Tested across 20+ device/browser combos, resolving 90% UI issues pre-launch. Teamed with designers/stakeholders to deliver 8 projects on time/budget.

Retail Sales Associate: Guided customers at Carrefour/Jumbo/Emax, boosting average sale value 15% via expert camera/accessory recommendations. Processed daily sales with 100% inventory accuracy (Google Sheets). Conducted 10-15 weekly product demos, aligning specs with needs/budgets. Generated sales reports to optimize stock. Implemented visual merchandising upgrades, increasing department sales 10%.