Admir Halilovic

Instilling a culture of Continuous Improvement with Lean Six-Sigma and automation of data capture and data transformation with the use of various tools.

As a Transformation Consultant within Direct Line Group Insurance I am responsible for supporting various departments and suppliers in their adoption of business programs / projects, ensuring delivery of key projects and objectives against deadlines/budget/quality.

Delivering sustainable improvements through DMAIC (Define, Measure, Analyse, Improve, and Control) methodology. Leading data driven projects focusing on understanding the Root Cause of the problem and addressing the same by implementing tailor made solutions resulting in reduction of Complaint volumes and complaints referred to FOS, improved efficiency throughout the various business areas, improved Customer Experience and NPS scores, reducing costs and improving Claim life-cycle.

• Production of daily performance reports from various sources and compiling them in to easy to understand reports delivered to Senior Stakeholders • Responsible for analysis of complex data and providing insight and suggestions on how to improve performance • Regular review of the metrics used and design and development of new metrics and reports • Complete ownership of the report design process

• Assisting Customers with acceptance of their renewal quotes, amendments and mid term changes to their Home Insurance policies. • Providing Customers with detailed information of their cover on non-advisory route. Answering Customer queries.

Business Computing Solutions with Internet Applications