Alan Tryzmel

Develop and maintain strong client relationships, serving as the main point of contact. Ensure smooth communication between clients and Paygilant teams. Provide proactive support, ongoing training on Paygilant’s portal, and propose customized solutions to boost performance and reduce fraud.

Oversee technical aspects of client retention, manage account inquiries and payment methods, generate monthly reports on customer issues, and lead bi-weekly meetings for account reviews and updates.

Conducting comprehensive banking compliance research tailored to the Latin American region, with a specific focus on reviewing the requisite documentation essential for bank transfers.

Led customer experience projects to improve user interactions; collaborated with product teams on customer-driven strategies. Monitored user data to optimize flows, introduced RPA for chargebacks, managed cross-departmental workflows, and developed plans to automate and streamline operations.

Collaborated with Compliance and Risk to develop internal procedures, managed cross-team documentation, and led knowledge sharing across global offices. Supported audits, monitored sensitive operations, enhanced interdepartmental workflows, and provided insights on new products and technologies to ensure alignment and ongoing maintenance.

Led a team of 10 analysts in B2B/B2C underwriting and KYC/AML processes. Managed risk controls, fraud detection, and high-risk escalations. Maintained KPIs, conducted performance reviews, and fostered team motivation. Acted as liaison between business and compliance, driving risk reduction strategies and protocols.

Reviewed customer KYC/KYB to ensure compliance with company T&Cs. Monitored payment activity, conducted AML reviews for onboarding and risk assessment, and identified suspicious activity to prevent fraud and financial loss.

Provided on-demand support and procedural guidance to Customer Care. Trained new staff on internal systems, mentored the Chats team to boost customer experience, and handled complex inquiries through specialized supervisor calls.

Reviewed customer requests for Payoneer services (card, GBT, Enterprise, mass payouts). Provided technical support and handled account inquiries in English and Spanish through chats, emails, and phone calls.