Alena Wolf

I was the person keeping complex international service requests moving from the first enquiry to final billing. My role sat between customers, local service partners, payments and real-time service delivery. It required more than processing orders: I had to understand the full situation, set priorities, make commercial decisions and find workable solutions when plans changed at short notice. Selected impact: - Managed up to 40 customer enquiries and 15 service orders per day, while coordinating up to 7 se

Started in a student role and later continued in a full-time position with increased responsibility. - Coordinated and managed service requests for international clients, including high-profile organizations such as FIFA, UEFA, and Harvey Norman; - Handled multiple requests in parallel and ensured reliable end-to-end execution from initial request to service delivery and invoicing; - Communicated daily with clients, partners, and service providers via phone and email in multiple languages; - Maintained hig

I joined the company as a working student and soon took responsibility for coordinating a three-person team focused on the Chinese market. It was a broad role combining team coordination, localisation, international partner research and day-to-day service operations. Selected impact: - Organised the team’s workload, set priorities and monitored progress across website localisation, provider research and service requests in China. - Translated the company website and its online quotation system into Chines

- Delivered English training to children and adults in individual and group settings; - Worked in an international environment, including corporate training for Foton Motor employees; - Developed tailored approaches to improve communication skills and confidence.

Living and working in Beijing taught me how differently people absorb information - and how important it is to adapt communication to the audience rather than simply repeat the same message. I taught children, teenagers and adults in both individual and group settings, creating my own presentations, exercises and learning materials. One of my main projects was a two-month Business English programme for around 18 employees of Foton Motor. The course focused on practical communication during international b

- Supported an international industrial project in collaboration with Dieffenbacher GmbH; - Provided written and oral translation (EN–RU) for meetings, reports, and internal communication; - Ensured clear communication between international project stakeholders; - Assisted with organizational tasks, including coordination of travel and on-site activities.

My role was to make sure that technical information remained clear and actionable across languages, departments and professional cultures. I supported an international industrial engineering project during the construction, installation and commissioning of a particleboard production line. The project brought together German specialists from Dieffenbacher GmbH and several Russian teams working in construction, equipment installation, production and energy supply. Selected contributions: - Interpreted dail

- Chinese Business Law - Chinese Financial System - Comparative Law - Strategic Management - Institutions and Innovation

Major: Chinese Minor: English - Consecutive Interpretation - Simultaneous Interpretation

Major: Chinese Minor: English - Consecutive Interpretation - Simultaneous Interpretation