Alena Wolf

I was the person keeping complex international service requests moving from the first enquiry to final billing. My role sat between customers, local service partners, payments and real-time service delivery. It required more than processing orders: I had to understand the full situation, set priorities, make commercial decisions and find workable solutions when plans changed at short notice. Selected impact: - Managed up to 40 customer enquiries and 15 service orders per day, while coordinating up to 7 se

I joined the company as a working student and soon took responsibility for coordinating a three-person team focused on the Chinese market. It was a broad role combining team coordination, localisation, international partner research and day-to-day service operations. Selected impact: - Organised the team’s workload, set priorities and monitored progress across website localisation, provider research and service requests in China. - Translated the company website and its online quotation system into Chines

- Delivered English training to children and adults in individual and group settings; - Worked in an international environment, including corporate training for Foton Motor employees; - Developed tailored approaches to improve communication skills and confidence.

- Supported an international industrial project in collaboration with Dieffenbacher GmbH; - Provided written and oral translation (EN–RU) for meetings, reports, and internal communication; - Ensured clear communication between international project stakeholders; - Assisted with organizational tasks, including coordination of travel and on-site activities.

- Chinese Business Law - Chinese Financial System - Comparative Law - Strategic Management - Institutions and Innovation

Major: Chinese Minor: English - Consecutive Interpretation - Simultaneous Interpretation