Alessandra Giudici

Customer satisfaction analisys, Feedback to the brends concerning customers expectations, complaints and appreciations concerning products and Marketing strategy, Competitors’ strategy analisys, Analysis of the weaknesses of the service and implementation of processes and procedures to achieve the objectives (KPI and qualitative), Supervision of the logistic distribution in the Suisse market. Project of innovation, service development management and elaboration of processes and procedures

• Management, planning and coordination of the activities of a team of 20 people • Quality control of service • Analysis and development of individual skills • Implementation of processes and management procedures in order to improve the quality of service and to ensure the achievement of the objectives (KPI and qualitative)