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Alexander Alex

arbeitet von zu Hause. 🏡

Bis 2021, Director, Business Process Integration Lead (Customer Powerhouse), Bayer AG, Pharmaceuticals Division
Berlin, Deutschland

Fähigkeiten und Kenntnisse

Commercial Excellence
Digital Strategy
Multichannel Management
Leadership
Customer Experience Management
Corporate Strategy
Customer Journey
Innovation Management
Projektmanagement
Business Development
Marketing & Sales Strategy
International Project Management
E-Commerce
(e)CRM
Business Process Management
Sales

Werdegang

Berufserfahrung von Alexander Alex

  • Bis heute 3 Jahre und 9 Monate, seit Sep. 2021

    Director, Head of CRM & Engagement Channels

    Bayer AG, Pharmaceuticals Division

    In my role, I am the global Product Owner of Bayer Pharmas Engagement Channel Product. I am accountable for our global CRM platform, but as well defining the overall engagement strategy for Bayer Pharma. With my team I am driving initiatives to measure Customer Experience across our customer journey, but as well introduce new channels for marketeers and field force (e.g. instant messaging)

  • 11 Monate, Nov. 2020 - Sep. 2021

    Director, Business Process Integration Lead (Customer Powerhouse)

    Bayer AG, Pharmaceuticals Division

  • 8 Monate, März 2020 - Okt. 2020

    Senior Manager Customer & Growth - Lifescience

    BearingPoint GmbH

  • 2 Jahre und 5 Monate, Okt. 2017 - Feb. 2020

    Manager Digital & Strategy - Lifescience

    BearingPoint

    - Manager for customer management in the life science industry – including responsibility for staff, revenue, contribution margin and people development - Engagement Manager for various projects in the life science industry, focusing on digital process transformation and integrated multichannel management on a global scale. - Empowering companies to execute their digital strategies by creating agile and pragmatic organizations and educating digital capabilities

  • 1 Jahr und 6 Monate, Apr. 2016 - Sep. 2017

    Head of Customer Journey

    A.T.U Auto-Teile-Unger (part of Mobivia Groupe)

    Leading the Customer Strategy department with focus on building and improving a seamless customer experience along all A.T.U Touchpoints, but as well driving innovation for products, services and new marketing channels. Developing new business models for data monetarization and leading major strategic company initiatives in the turnaround process.

  • 1 Jahr und 7 Monate, Sep. 2014 - März 2016

    Senior Consultant Digital & Strategy

    BearingPoint

    Management Consultant with strong focus on Digital Strategy with strong focus on Customer Experience Management and OMNI Channel Customer Journeys. Developing CRM strategies and processes for major global companies. Project Manager for global CRM projects in Europe & APAC.

  • 2 Jahre und 2 Monate, Juli 2012 - Aug. 2014

    Executive Assistant / Head of PMO (Sales Strategy)

    ZANOX AG | A Company of Axel Springer & PubliGroupe

    Management Consultant and right hand to the CSO, leading a PMO with 6 strategic initiatives in the area of marketing & sales, Restructuring and Optimization of business units, Development of a new corporate strategy in collaboration with the executive board, Investment Controlling, Introduction of a new CRM system and processes

  • 11 Monate, Aug. 2011 - Juni 2012

    Consultant

    Alfabet AG

    IT Project Management, Business Process Management, Business Reporting (SQL)

  • 6 Monate, Aug. 2010 - Jan. 2011

    Praktikum im Produkt- und Lizenzmanagement

    Porsche Design Group

    Supporting the License- and Productmanager of Porsche Design in the daily business, Part of the development of Porsche Design Driver's Selection products (especially technical products), Research and creation of media-, market- and competitor-analysis, Part of an internal strategy project to improve the after-sales processes

  • 2009 - 2011

    Tutor & Studentische Hilfskraft

    SRH Hochschule Berlin

    Tutor for computer science, math and economics, organization of different events, part of sponsored research project (BAMF)

  • 2008 - 2008

    Praktikum in Produktion

    Schempp & Decker GmbH (heute: Diehl Metal Applications GmbH)

    Praktikant im Maschinenbau

  • 2006 - 2006

    Praktikum in Produktion und Logistik

    WH Münzprüfer

    Einblick in die Produktion und Logistik des Unternehmens

Ausbildung von Alexander Alex

  • 2019 - 2019

    Management Skills

    Yale School of Management

  • 3 Jahre, März 2012 - Feb. 2015

    Management

    FOM – Hochschule für Oekonomie und Management – University of Applied Sciences

    Master in Management, Schwerpunkt in Marketing & Sales Management

  • 2 Jahre und 11 Monate, Okt. 2008 - Aug. 2011

    Business Administration

    SRH Hochschule Berlin

    Bachelor in Business Administration, Schwerpunkt: Marketing, Controlling

Sprachen

  • Deutsch

    Muttersprache

  • Englisch

    Fließend

  • Spanisch

    Grundlagen

  • Französisch

    Grundlagen

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