Alina Oprea

Act as an interface between Regional business initiatives and 11 CEU countries to ensure cost, service quality and productivity are taken into consideration when launching new projects. Lead the evaluation of existing working methods and promote best practices. Manage challenging Process Improvement activities within operations (Ramp, Gateway, Terminal Handling, Pick up & Delivery). Decide solutions to local management to get commitment on various operational areas

•Created a more responsive and market-driven organization resulting in increased sales volume •Developed brand and channel strategies to more effectively grow global market share •Opened new marketing channels and established strategic alliances in Europe, Asia and Africa; grew sales & operations nearly 50 percent in 2011 •Effectively negotiated strategic contracts with investors, clients, suppliers and business partners •Substantially improved productivity while reducing staffing and operational costs

• Developed and delivered the Customer Relationship Management (CRM) strategy to retain, generate revenue and acquire new business in conjunction with the overall business targets • Built senior level relationships with target customers and third parties (Investors, Governmental institutions, Real Estate Agencies) and achieved new profitable opportunities

• Landed major contracts with the Nation Wide Broadcasting TV and other large accounts, increasing sales revenue by 35% • Increase brand awareness by managing corporate branding through advertising, conferences, workshops, film festivals, special events • Launched new types of products (film stock) and services on the national market, generating niches • Negotiated commercial terms with the clients to drive maximum long-term profit return

Since 2003, promoted to key management roles in order to organize and manage the new created departments (Quality / Customer Service / Call Centre). Made recommendations to management (based on regular quality reports) concerning performance indicators, operating goals, realignment initiatives, productivity improvements, and cost reduction programs that consistently improved service output, service quality and customer satisfaction. Project manager for the implementation of all new applications & services

Interviewed job applicants, reviewed application/resume; evaluated applicant skills and made recommendations regarding applicant's qualifications. Offered assistance and follow-up on company policies, procedures and documentation. • Developed relationships with all possible recruitment sources • Recommended, developed and maintained human resource data bases, computer software systems, and manual filing systems