Amit Batham

Leading a team of 9 admins who provide support for the configuration, installation, and maintenance and troubleshooting of Windows servers.Reactive and pro-active resolution of Incidents, performing Changes, Upgrades to existing Windows Server Infrastructure.Support of Windows Clusters, antivirus, backups, deployment tools and monitoring tools, capacity management, Active Directory.  Escalation point for all Windows Production stability issues and project driven work.

•Install, configure and maintain Microsoft server operating systems on virtual machines and stand-alone systems. •Server Health Monitoring using existing tools (HPSIM, SysEdge, ehealth etc) •Performance tuning and management •Disk layout configuration – RAID etc •React to ESM alerts, identify capacity issues and plan resolution •Print server and queue configuration / management •Manage the incident queue to diagnose and resolve operating system and hardware incidents within specified SLA

•Providing enterprise level support (B2B) to Microsoft clients on Windows Server. Clients base include a wide range of small to medium sized organizations in U.S into any industry like hotels, banks. Healthcare, IT consultants etc who open professional support agreement/incident with Microsoft. •Worked on performance issues of Windows Server (2003 & 2008) and other core Operating System components like Component Object Model (COM), Distributed COM (DCOM), WMI

•Worked as a Subject Matter Expert for Adobe Software’s Support. •Providing technical support to team members in resolving the issues in Adobe products. •Assure that the team members have the necessary education and training to effectively participate on the team to give best support. •Coach and help to develop team members, ensure discussions and decisions lead toward closure, maintain healthy group dynamics. •Handling escalation calls & follow up to resolve the issue by identifying the root cause.

• Concept development & strategy execution for project(s). • Developed new modules for ERP system in Delphi 7. • Support to current ERP system. • Analysis of need of production & planning departments. • Analysis of existing application systems in automation environment. • Integrating software modules in existing projects. • Developed modules to manage & configure the parts of Wash systems. • Developed module to manage the production system for a Wash system. • Developing and documenting software mod

• Worked for Hewlett-Packard process. • Troubleshooting of issues related with ALL IN ONE machines. • Troubleshooting of issues related to Wireless & Wired networking. • Troubleshooting & problem solving of internet & virus issues. • Installation & Troubleshooting of printer drivers & softwares on Windows OS. • Providing technical refreshers & imparting training to the team. • Assisting team leader with records management.