Anderson Meta

• Serve as direct report to the CEO, leading cross-functional execution across multi-city micro-mobility fleet operations and last-mile delivery partnerships; coordinate strategy, hiring, procurement, and performance management across all operating regions • Designed and deployed a proprietary real-time fulfillment dashboard, eliminating manual reporting and enabling city- and street-level performance visibility that accelerated partner accountability against key targets • Built an automated daily KPI track

• Managed fleet operations across multiple delivery stations, overseeing vehicle scheduling, maintenance cycles, driver performance, and compliance — promoted to Chief of Staff within 14 months • Built FTE capacity planning models incorporating forecast-correction factors, absence buffers, and inter-city coverage agreements, enabling the operations team to staff proactively rather than reactively • Absorbed expanded regional leadership responsibilities following a senior departure; restructured task ownersh

• Managed back-office operations across HR, fleet documentation, and external partner coordination, ensuring timely processing of contracts, onboarding paperwork, and compliance records • Designed analytical workflows and structured databases to track fleet utilization, driver assignments, and maintenance schedules — these systems became the foundation for company-wide automation initiatives • Acted as the primary coordination point between operations, HR, and external partners, streamlining information flo

• Diagnosed vehicle faults and recommended targeted repair actions, improving turnaround time on non-functional units and reducing fleet downtime • Managed end-to-end warehouse intake operations including receiving, quality inspection, packing, and deployment of vehicles and batteries • Developed hands-on operational knowledge of micro-mobility fleet logistics that later informed strategic decision-making in a leadership capacity

~ Explained technical information in clear terms to non-technical individuals to promote better understanding. ~ Suggested software and hardware modifications to reduce lag time and improve overall speed. ~ Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks. ~ Collaborated with supervisors to escalate and address customer inquiries or technical issues. ~ Resolved 25 technical support inquiries per day. ~ Provided high-level technical support by

• Provided real-time customer support via chat and ticketing systems, resolving technical issues and maintaining high response-time and satisfaction standards • Configured and maintained intercom communication systems, troubleshooting integration issues and ensuring seamless cross-platform functionality • Trained users on platform features, security best practices, and self-service workflows, reducing repeat support requests and improving user autonomy

• Co-founded a digital marketing venture from scratch, defining the service offering (SEO, content strategy, graphic design) and building the client pipeline through outbound outreach and referrals • Managed end-to-end project delivery for SMB clients, coordinating across designers, content creators, and developers to meet deadlines and quality standards • Handled all business operations including pricing, invoicing, client relationship management, and team coordination building entrepreneurial skills appli

• Delivered multi-channel technical support (phone, email, in-person) covering hardware diagnostics, software troubleshooting, and network connectivity resolution • Performed regular system maintenance including software updates, data backups, security patches, and performance checks to ensure operational reliability • Documented all support interactions and resolutions in ticketing systems, generating reports on system performance and recurring issues for management review; trained end users on new tools a