André Faria
Skills
Timeline
Professional experience for André Faria
- Current 5 years and 6 months, since Mar 2021
IT Service Manager
adidas
• ITIL4 advocate • Escalation POC for EMEA retail stores • Monitor team performance, adherence to SLAs and provide detailed job training • Defined priority guidelines and escalations • Customer meetings to discuss service needs and develop effective and practical solutions. • Vendor engagement to ensure contractual agreements • Incident Management (categorization, allocation) • Problem Management – investigate recurrent issues • Knowledge Base updates
- 2 years and 1 month, Mar 2021 - Mar 2023
IT Systems Analyst
adidas
- 1 year and 2 months, Jan 2020 - Feb 2021
Systems Analyst
Jolera Inc.
Languages
English
C1 (Fluent)
Portuguese
C2 (Expert / native speaker)
Spanish
B1-B2 (Good)
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