Angel Lara Rivero

Head of PMO: Capacity Services OSS migration. DPDHL Exit Programme: Head of project managers and Head of Technical Global Project – Technical Projects: WAN/WLAN/LAN/FxV.SME: Global Service Management Centre. Service Architect (Cloud Services, Mobile Device Management, and Global Enterprise Messaging): Responsible for designing, building and deploying end to end customer service solutions. IP VPN Improvement programmer PMO - Program Manager. Purchase controller, Contract Manager & Process consultant.

Responsible for overall Demand management process – Commercial and Operative (services) forecast responsible. Quality and Integrity Data assurance. Reviews and analyses forecast results in relation to business direction: Project management, control and follow-up,Business process implementation focuses on SaaS solutions,SaaS / PaaS Capacity/Demand management,Technical implementation support for B.I solutions for sales department – Retail and Wholesale,MS CRM: Setup, Configuration & Implementation follow-up.

Project Manager - Mobile & UMS technologies. Project implementation responsible: Deploy business solutions based on UMS, MS CRM, SuperOffice CRM, mobility, email platform, operative systems, etc. Developer & Developer coordinator: UMS and Mobility app. , based on UMS Technology solutions. Also Programmer lead for Unified message services app. In SaaS model.. Installation, configuration, maintenance and support of I/T platforms and 1st and 2nd level support.

CRM Solution implementation responsible - project planning, execution, and training. PreSales Eng.: quality assurance and technical feasibility responsible for CRM proposal. Interdepartmental coordination for proposal reviews; technical and commercial assessments (pricing, discounts, technical solution, etc.). 1 & 2 do level support. On-Line support for SuperOffice CRM. Post-Sales support.

Test/Support Engineer: Project technical support for VoIP and WAN network monitoring (Router installation and configuration, VoIP HW/SW test engineer, WAN Network monitoring Tools development based on MRTG – Open Source).

Key account manager: Andean region responsible for sales and support of IBM Software products. Customer support & hardware IT specialist coordination and supervision. Customer post-sales support. Customers: Banco Mercantil Banking group, Banco Provincial – BBVA Banking Group, ABN-AMRO Baking Group, Banesco Banking Group, Zurich Assurance Group, General Motors automotive Group, Procter & Gamble, Maersk transporting Group, TNT Transporting Group, Ministerio de la Presidencia (Venezuelan Government).