Ania Stachowiak

Creation and implementation of a new way of running projects in the company. Develop and implement strategic initiatives in line with the organisation's objectives. Identify areas for improvement and optimisation of business processes through analysis of data and performance indicators. Manage customer experience improvement projects from concept to implementation.

Researching and analysing customer needs and expectations to design and implement a customer-centric strategy. Develop solutions and services that result in customer loyalty and a positive customer experience. Monitor key indicators such as customer satisfaction and NPS, and take corrective action to continuously improve service quality.

Managing the sales team (recruiting, training, motivating, evaluating employees). Developing and implementing sales strategies to achieve sales targets. Collaborate with other departments in the organisation to coordinate activities and achieve common business objectives.