Brittney Berg-Gustke

Senior advisor / interim leader who helping Mettler Toledo companies make material changes to strategy, operations, cost, technology, organization design, and ways of working. Achieving objectives including measurable performance, such as stronger margins, faster execution, better customer outcomes, cleaner systems, or higher enterprise value. Diagnoses performance gaps, builds a value case, designs a roadmap, sets workstream ownership, supports the transformation office, tracks KPIs, and helps leaders move

Strong communication and interpersonal abilities to motivate and guide team members. Implemented leadership and motivation techniques to drive performance and achieve sales objectives. Expert problem-solving and decision-making skills to address sales obstacles and capitalize on opportunities. Supervised and trained the customer service team to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems and guiding them into the correct tone to respond to emails. P

Provided day-to-day operational support to the customer service team, troubleshooting system or process issues. Coordinated with IT, management and process improvement teams to test and implement system changes or upgrades. Monitored order processing workflows to ensure accuracy, efficiency, and timely fulfillment. Focus on optimizing order-to-cash processes, providing 1st/2nd-level end-user support, delivering training, and testing system upgrades. Expert in bridging business requirements with IT capabilit

Evaluated customer feedback, analyzed interaction data, and tracked performance metrics to identify trends and improve overall user experience. Provided actionable insights to management and frontline teams to boost loyalty, reduce churn, and increase product or service value. Proven track record of reducing customer friction, improving Net Promoter Scores (NPS), and partnering with cross-functional teams to elevate overall service delivery.

Supported account teams by managing communications, resolving inquiries, maintaining database records, and coordinating internal deliverables to ensure seamless client satisfaction. Highly organized and empathetic, dedicated to delivering exceptional support and fostering strong client relationships. Adept at managing communications, tracking service delivery, and collaborating with cross-functional teams to resolve issues efficiently and enhance overall customer satisfaction