Ateli Onwordi
Angestellt, Contact Center Supervisor, Access Bank Plc
Lekki, Lagos, Nigeria, Nigeria
Über mich
A dedicated customer service lead with over a decade experience in the banking industry. Strength includes solid reputation for building productive customer-focused team, committed to achieving outstanding customer service standard. Patrick, has over time championed and exceeded the industry 90% service level, successfully introduced innovative strategies to improving customer experience, productivity, and profitability.
Werdegang
Berufserfahrung von Ateli Onwordi
Bis heute 5 Jahre und 6 Monate, seit Apr. 2019
Contact Center Supervisor
Access Bank Plc
• As a Team Manager, I ensure that standard, productivity and quality are achieved in contact center. • Manages workforce, develop and maintains staff scheduling and capacity planning. • Communicating policies to executives and become the primary information source for staff; following-up to ensure compliance and consistency; taking corrective action as necessary and documenting the issues and actions taken.