Aya Omar

-Provides information and assistance to internal and external clients in person or electronically to facilitate compliance with requirements, or their understanding of immigration application processes -Maintains filing system, searches internal systems and accesses departmental websites to search or track information. -Compile reports on overall customer satisfaction for the Australian Department of Immigration and border Protection(DIBP)

Performing the following: • Handling enquiries. • Answering incoming calls. • Offering customers products and services. • Performing administrative functions. • Updating client accounts. • Processing customer correspondence.

English and French Teacher