Aytaç Çetin
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Aytaç Çetin
- Current 10 years and 2 months, since Apr 2016
Customer Experience, Assistant Manager
QNB Finansbank
Tracking customer feedback/satisfaction and helping improvement in tracking mechanism; Analyzing complaint trends and root causes of complaints; Analyzing customer behavior affecting market position; Assisting main projects affecting customers; Analyzing effects of projects on customers
- 6 months, Nov 2015 - Apr 2016
Analytics, Specialist
HSBC Bank
Applying analytical approcahes to business challenges; Preparing regular dashboards showing the situation of company in order to support improvement of business; Supporting other business units in solving their problems via using data
- 9 months, Mar 2015 - Nov 2015
Customer Experience, Specialist
HSBC Bank
Analyzing complaint trends and root causes of complaints; Analyzing customer behaviour affecting market position; Assisting main projects affecting customers; Analyzing effects of projects on customers; Developing & analyzing end-to-end process for customer related projects; Managing/supporting projects affecting on boarding systems and processes
- 1 year and 9 months, Jul 2013 - Mar 2015
Programme Implementation, Assistant Specialist
HSBC Bank
Assisting main projects affecting customers; Analyzing effects of projects on customers; Developing & analyzing end-to-end process for customer related projects; Managing/supporting projects affecting on boarding systems and processes
Ausbildung von Aytaç Çetin
- 4 years and 10 months, Sep 2008 - Jun 2013
Industrial Engineering
Boğaziçi University
Sprachen
English
C1 (Fließend)
German
A1-A2 (Grundkenntnisse)
Turkish
C2 (Verhandlungssicher / Muttersprachlich)
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