Bence Legradi

Fellowship in the SAP Product & Engineering Data Protection Office

• People Management • Strategic and Operational Tasks • Core Customer Support • Lead a continuous learning cycle

In addition to my roles as a 'Support Associate', I also had the following responsibilities: • Knowledge Management (KM) Coach • Web Intelligence NEXUS substitute (EMEA Region) • Knowledge Domain Expert (KCS) • Leading the local BI KBA 2.0 Project • Ensuring an efficient collaboration between Product Support and Development in EMEA ERQA • Development and Continous Improvement of our Support Processes

• Provided technical support to global SAP BI customers, including MaxAttention accounts • Delivered 2nd-level support in close collaboration with Development, including defect escalation and knowledge base improvements • Supported new BI releases, platform performance optimization, and worldwide Priority One incidents • Contributed to early SAP Cloud for Analytics support and mentored new hires

• Web Design & Development • Web Hosting & Maintenance • SEO • Corporate Identity • Logo & Graphic Design • Social Media Marketing • Newsletters • Support

As IT Manager at an official LAVAZZA and ILLY distributor, I managed the overall IT infrastructure, including hardware, software, networking, data backups, e-commerce platforms, websites, and SEO strategies.