Benjamin Chua

Tools I'm Exploring: Clay, SalesQL, and Zapier Learning Workflow Automation: Building and testing automated processes to improve efficiency. Practicing Data Enrichment: Working on improving the quality of data for smarter insights. Exploring Lead Generation: Trying out strategies to connect with potential clients effectively. Developing My Skills: Gaining hands-on experience and growing my expertise with these tools.

Managed various creative and design projects for the client. Collaborated with other members of my design team and our sales team to ensure that projects are cost-effective and meet customer expectations.

Provide expert-level technical support for SAP SuccessFactors modules, including but not limited to Employee Central, Performance and Goals. Diagnose, troubleshoot, and resolve complex issues related to SAP SuccessFactors applications, integrations, and configurations. Respond to customer inquiries, providing timely and effective solutions through various communication channels, such as phone, email, and chat. Collaborate with other support engineers, developers, and SAP experts.

Provided comprehensive administrative support for all research and development activities in the housing industry. Assisted in the design and development of houses, ensuring adherence to project specifications and timelines.

Currently enrolled in the Salesforce Consultant program at Digital Career Institute. Learning to design and implement Salesforce solutions to meet client needs and improve business processes. Gaining hands-on experience with Salesforce modules, including Sales Cloud and Service Cloud. Exploring workflow automations to streamline business operations and enhance efficiency. Collaborating with fellow students and instructors to solve real-world problems and complete projects.

Acquired comprehensive knowledge in software development, database management, and networking. Completed projects involving web development, system analysis, and information security. Engaged in internships and practical training that provided hands-on experience in IT.

Gained a strong foundation in accounting principles and financial management. Developed skills in financial analysis, budgeting, and auditing. Participated in various academic and extracurricular activities related to commerce and accounting.