Bojan Pavlovic

Leading DEV / OPS Campaign Management team (team size 8 - 10). Handling system architecture. Cross business - technical consulting. Project activities - planning, consulting, execution. Optimization of processes, activities and technology.

Designs, implements and tests SAS Customer Intelligence solutions and supporting applications. Support SAS Customer Intelligence users in every day business. Develops most optimal solution approach. Develops further improvements achievable through implemented SAS solutions. Optimizing operational campaign management work. Developing new campaign processes and business approaches in area of campaign management.

Leads SAS Marketing automation project. Develops, manages & coordinates project plans to : 1. Develop new multi-channel, multi-step campaigns 2. Develop new solutions to track Campaigns , Sales & Marketing effectiveness 3. Deliver better holistic campaign opportunities 4. Create holistic dashboards and reporting solutions that drive effective business decision-making

Project leader and project manager on SAS Marketing Automation implementation (local and global) Responsible to redefine business processes and concepts Providing best practice SAS Marketing Automation experience Continual education on SAS MA Data concepts advisory

Designs, implements and tests SAS Customer Intelligence solutions and supporting applications. Conducts various implementation types of workshops with customers. Consults SAS clients on marketing/sales/service business concepts, processes & best practices in Customer Intelligence domain Designs and delivers pre-sales presentations and workshops Consults on further improvements achievable through implemented SAS solutions. Conducts education courses for SAS clients/customers

IS/IT Consultancy mainly for Pharmaceutical companies. Managing business solutions, mostly CRM solutions. Understanding of business processes and implementation of SOP’s. Understanding strategy of company and support due to requirements. Business analysis and consultancy, project management Budget planning and coordination Team leading

Project Manager on CRM implementation in local Telecommunication Company. Managing team of developers and business analysts. Understanding of business processes and company strategy that has to be delivered in CRM solution. Creates and executes project work plans. Manages day-to-day operational aspects of a project and scope.

Managerial role within the Business Services department. Providing IT consultancy to different business areas. Managing the selection and implementation of IT business solutions. Executing project management tasks in an efficient and cost-effective manner. Purpose is to analyse and understand SEE business needs and processes and to identify, implement and support business solutions within the strategy of the Company.

Responsible for Siebel database administration and analytics Analytics reports for marketing and sales force. Business analyst – all kinds of analytical reports for all departments Siebel helpdesk for representatives.