Brianna Brooker

-Responsible for English CRM system and processes -Direct contact person for customer support (English) -Successful sales representative -Analysis of sales cycle and lead generation -Daily task assignments to US team members (5 members in total) -Worked closely with finance department and English Content Team -E-Mail Marketing and development of new lead generation -Back-office support for US Sales Team -Translation work as needed

• Direct contact person between English speaking customers and company • Daily customer service skills required • Forum work, (postings and official announcements) • Translation work from German to English • Evaluation of products and introduction into market • Organization of projects and events • Daily work with OTRS ticket system • Social Media knowledge and experience