Mehryar Hassankhan

Managed corporate and group client relationships across the full booking and event lifecycle • Coordinated customer events, bookings, scheduling, and tailored service experiences • Acted as primary point of contact for international and VIP clients • Delivered high-quality customer communication and service throughout all client interactions • Supported revenue growth through relationship management, upselling, and customer retention • Collaborated cross-functionally to ensure seamless event and operational

• Managed group booking requests and prepared customized offers and contracts • Coordinated short- and long-term scheduling of rooms and event resources • Acted as primary contact for clients from inquiry to post-event follow-up • Supported revenue growth through upselling and account retention • Entered and maintained bookings accurately in CRM and PMS systems

• Owned client accounts and acted as a single point of contact for internal and external customers • Provided onboarding and operational training to front office and reservation teams across two hotels (Rexan & Karvanika) • Supported service quality and revenue performance by resolving operational issues and process gaps • Coordinated between departments to ensure smooth service delivery and customer satisfaction • Trained new employees and supported performance improvement initiatives • Reported operationa

• Led front office, housekeeping, and reservations operations in a 24/7 environment • Owned end-to-end room division operations, including capacity planning, scheduling, and resource allocation • Acted as escalation point for guest and staff incidents, resolving cases independently and ensuring service continuity • Controlled rates and availability to maximize revenue and occupancy • Developed and implemented room allocation policies, improving operational efficiency and productivity • Supervised and devel

• Led front office operations and ensured consistent service flow in a 24/7 environment • Controlled rates and availability to maximize room revenue and occupancy • Coordinated closely with marketing and sales teams on group bookings and demand planning • Managed scheduling and staffing for front desk, bell desk, and traffic operations • Supervised 100+ staff and ensured full compliance with brand standards • Acted as escalation point for guest issues and service failures • Drove upselling initiatives and s

Revenue managment course

• Managed end-to-end reservation operations, including room inventory and booking accuracy • Led capacity planning and scheduling to optimize occupancy and revenue • Developed sales strategies with the marketing team, increasing occupancy by 30% YoY • Supervised, trained, and developed reservation team members • Coordinated daily booking workflows and demand forecasting • Supported upselling initiatives and revenue retention • Monitored KPIs and produced performance reports for management

• Owned relationships with key customers and acted as primary contact for service coordination • Managed online reputation strategy, increasing the hotel’s ranking to #3 of 72 in Tehran and #9 of 353 in Iran • Prepared performance and activity reports for management • Supported booking and reservation workflows • Attended external client meetings and supported account retention • Coordinated with operations teams to resolve customer issues • Supported upselling and guest loyalty initiatives

• Supported front office operations and daily service delivery • Managed scheduling, staffing needs, and shift planning • Controlled cash operations and front desk performance • Acted as escalation point for guest issues during shifts • Trained and coached front office team members • Coordinated with housekeeping and reservations teams • Supported upselling and service quality initiatives

•Efficiently perform all functions of the front desk. •Check-in, check-out, cash handling. •Assist with baggage handling, problem resolution and concierge functions.

Manage How to have more customers and how to be different then other Companys To manage the Classes and sketch the learning and teaching outlines

Teaching

Determining time shifts of the staff and supervising them