Bruno Méndez Rodríguez

Strategic Projects in Latin America Area Business Development and Alliances Marketing and Branding Corporation Positioning Spanish Delegate at CEN BT/TF 182 - European Contact Centers Standard

Business AIAREC Objectives 2006-2010 Strategic Planning Organization Process for all the Members Positioning and Branding Academic Objectives

To manage and control all the company operations in diferent regions. Achieve the objectives and budget defined in all areas involved. Develop new models for Customer Experience Analysis and train in the new corporate culture the diferent teams. This position cover the responsability for Spain, Brazil, Mexico and Portugal markets.

Coordination and managing projects related with Customer Experience via Contact Center canal (phone, internet, email, chat, etc) as well as general managing of São Paulo and Lisbon offices and market strategies. Locations: Madrid, São Paulo, Lisbon Influence Area: Brazil, Portugal, Argentina, Chile

Area Director focused on Evaluation and Analysis of several clients like American Express, Telefónica de España, Bankinter, Endesa, Grupo Santander, Mapfre. The projects were focused on market research, business perform and customer experience.

Managing and coordinating projects like Retevision, Madritel, Auna, Amena, Wanadoo. More than 1.500 people involved at this projects.

Graduated with Honors in Accounting, Business Strategy, Entrepreneurship Strategy and Competitive Analysis. Dissertation titled "Automotive Industry: GM, Toyota and VW; an approach". Concluded with honors.