CHARLES UCHE

• Provided on-site technical support for ADIB branches across the UAE, including HP printer deployment, system upgrades • Administered Windows deployments and upgrades using SCCM, ensuring seamless user transitions. • Delivered prompt support for DNS/DHCP-related issues, including IP reservations and name resolution. • Created and enforced Group Policy Objects (GPOs) for workstation configurations. • Documented all support tickets, system changes, and patch deployments.

• Delivered support at Lockton Insurance Brokers, handling day-to-day operations and critical outages. • Led resolution of print server and proxy server failures, optimizing uptime. • Provided End user support, Microsoft Outlook support including troubleshooting mailbox access, profile corruption, and cache synchronization issues. • Ensured Active Directory and GPO compliance for all users and endpoints

Managed all IT support activities, including server setup, DNS zone configuration, DHCP reservations, and GPO management. • Implemented backup strategies and coordinated Exchange email recovery procedures. • Oversaw Office 365 setup and POP/IMAP email configuration for remote staff. • Supported endpoint deployment via SCCM and maintained update compliance across the network.