Caio Marinho

1. Respond to customer inquiries: Provide assistance via email and chat to resolve customer questions, issues, or complaints. 2. Log and track support tickets: Ensure all customer interactions are documented and followed up until the issue is resolved. 3. Assist customers in resolving issues related to financial transactions, such as reconciling payments, correcting billing errors, and explaining fees or charges, while ensuring compliance with financial regulations and company policies.

1. Assisted Content Analysts: provided support to content analysts by offering expertise in customer policy information. Clarified complex policy nuances and ensured content analysts had a comprehensive understanding. Collaborated with content analysts to address queries and challenges related to customer policies. 2. Supported Quality Analysts: Assisted quality analysts in conducting audits to ensure adherence to established policies and procedures. Collaborated with quality analysts to implement policy upd

1. Reviewed Uploaded Content: conducted thorough reviews of uploaded content, analyzing it for adherence to guidelines. Identified and flagged account activities that displayed potential indicators of fraudulent behavior. Employed a detailed understanding of client policies to assess content authenticity and compliance. 2. Removed Fraudulent Content: took decisive actions to remove content deemed fraudulent based on policy violations. Implemented content removal processes in alignment with established clien