Carlos Martins

- Researched the market trends and benchmarked the commercial offers available to explore the business opportunity - Created my own course and training materials for adults to learn the Portuguese language - Advertised these services on multiple platforms like Preply, having customized the program and trained 50+ people

- Analysed and identified the main areas of improvement of the current push production planning system of the Compressor Casings department - Designed and tested an alternative pull system to reduce the waste and improve the customer satisfaction - Provided lean manufacturing-based recommendations that were implemented by the business

- Built a network and sold the Carter Murray sales & marketing recruitment services in Germany, Portugal and Spain - Managed recruitment projects on national and international levels, as well as the respective candidate experience and client communication, successfully placing 3 senior professionals within the chemical and retail industries

- Monitored and reported on the goal achievement of each project and the KPIs of the marketing funnel - Provided tailored recommendations to National Product Managers in Austria, Belgium, Bulgaria, Czechia, Denmark, Finland, Hungary, Kazakhstan and Portugal, which achieved an average of 43% growth in their Global Talent B2C sales - Prepared and conducted seminars and workshops on change management and marketing and sales techniques

- Reviewed the business priorities, processes and partnerships and promoted the compliance with standard operating procedures and the adequate and timely resolution of customer inquiries - Analyzed the evolving customer needs and benchmarked the organizational performance against the competition - Successfully launched 2 innovative products in collaboration with cross-functional teams and achieved a B2C sales growth of 33% in Global Talent and 132% in Global Volunteer during the first semester of 2021

- Conducted market research and customer surveys to adapt the target groups and redesign their experience - Developed LinkedIn as a channel for brand awareness and Public Relations for a better market positioning - Achieved a B2C sales growth of 214% with startups and 90% with SMEs and multinationals before the pandemic - Managed 4 area sales managers, as well as 2 other direct reports

- Developed the relationships of AIESEC in Portugal with businesses in the center of Portugal - Sold Global Talent to leads in the region

- Led the local executive board and coordinated the activities of the 6 departments and their 50+ members - Executed an action plan to improve the branch culture and team productivity, which resulted in a 23% overall growth and growth in every product, as well as the 2018 national award for performance and sustainability enhancements

- Implemented the plan for the B2B client acquisition and customer service in the center of Portugal - Awarded for the sales performance during the first semester of 2017

Grade: 1.7/5 with 1 being best Courses on Innovation Management & New Product Development, Organizational Behaviour, Leadership and Sustainability and Sustainable Strategic Management

Grade: 764/1000 with 1000 being best (Magna Cum Laude) - Courses on Analytics in Business Decisions, Corporate and Business Strategy, International Management and Managing HR in the Globalized Firm - Awarded a Scholarship for Outstanding Achievements in Work and Volunteer Experience

Grade: 13/20 with 20 being best Gap Years between August 2019 and June 2021 to get Work Experience and prepare for Career Change