Carolin Mangold

Angestellt, Head of Customer Service Europe, DöhlerGruppe
Frankfurt am Main, Germany

Fähigkeiten und Kenntnisse

Customer Relationship Management
Internal Communications
Key Account Management
Secretarial Service
Market Analysis
timeline oriented
SAP
Follow-up
Microsoft Office
Work
Textiles
B2B
Kundenservice
Kundenbetreuung
Supervision
Recruiting
Kunde
Customer Experience Management
Professional experience
Problem Solving
teamwork capable
Technical Knowledge
Multilingualism
commitment
flexibility
presentation skills
Management
Englische Sprache
Kundenzufriedenheit
Selbstständigkeit
Strukturierte Arbeitsweise
Führungserfahrung
Analytisches Denken
Zuverlässigkeit
Auslandserfahrung
Interkulturelle Kompetenz
Empathie
Kundenorientierung
Kommunikationsfähigkeit
Hands-on-Mentalität
Loyalität

Werdegang

Berufserfahrung von Carolin Mangold

  • Current 1 year and 5 months, since Jan 2025

    Head of Customer Service Europe

    DöhlerGruppe
  • 1 year, Feb 2024 - Jan 2025

    Inside Sales Manager

    Dexcom Deutschland GmbH
  • 11 months, Apr 2023 - Feb 2024

    Senior Customer Service Manager EMEA

    HOYA Surgical Optics GmbH

  • 2 years and 1 month, Apr 2021 - Apr 2023

    Customer Service Manager EMEA

    HOYA Surgical Optics GmbH

  • 1 year and 7 months, Sep 2019 - Mar 2021

    Customer Service Manager DACH

    Russell Hobbs Deutschland GmbH

  • 1 year and 2 months, Aug 2018 - Sep 2019

    Leitung Kundenservice International FR/PL/UK

    Lampenwelt GmbH
  • 4 months, May 2018 - Aug 2018

    Leitung Kundenservice DACH

    Lampenwelt GmbH
  • 4 months, Jan 2018 - Apr 2018

    Sales Account Executive (Asia and Eastern Europe)

    Chanty Spitzenfabrik GmbH

  • 4 years and 3 months, Jun 2013 - Aug 2017

    Senior Account Executive (Key Account Manager)

    MAS Holdings - Trischel (Pvt) Ltd, Sri Lanka

     key contact European customers (Triumph, Felina GmbH, Tchibo)  maintenance of relationships with existing and potential customers  PO follow up from entering to delivery in cooperation with PCU/production  Preparation of weekly/daily updates/reports using system data  evaluation and follow up on budget targets/capacity requirements  identification of potential new business and initiative to develop at plant 

  • 1 year and 10 months, Sep 2011 - Jun 2013

    Sales Executive (Key Account Manager)

    Trischel (Pvt) Ltd, Sri Lanka - Elastic Textiles Europe, Germany

     international assignment contract with Trischel (Pvt) Ltd  coordination of ‘’take-over’’business from Elastic Textile Europe  key contact person between Trischel and Elastic  advanced knowledge training in production processes  supervision of first big program from “Sales’’ side with TCHIBO in 2012  coordination local accounts (H&M and Kay Cohen through Sri Lanka branches)

  • 1 year and 2 months, Aug 2010 - Sep 2011

    Vocational Training – Industrial Management Assistant

    Bickhardt Bau AG

  • 7 months, Feb 2010 - Aug 2010

    Internship Assistance to the Board /Sales Executive

    Horn und Bauer Gmbh & Co.KG, Germany

     maintenance of office systems  travel schedules, visa, accommodation arrangements  phone calls, mails and request screening  Meeting and greeting visitors  Administration of confidential documents  Documentation, preparation and circulation of meeting relevant documents  customer service  PO data system (SAP) entering  coordination of internal procedures (follow up)  follow up on keeping DD  weekly sales updates/reports

Ausbildung von Carolin Mangold

  • 2 years, Jul 2007 - Jun 2009

    Foreign language assistance

    Max-Eyth Schule, Germany

    IT, administration, language, soft skills

  • 2007 - 2009

    Vocational baccalaureate diploma

    Max- Eyth Schule, Alsfeld, Germany

    Economics

  • 7 years, Aug 2000 - Jul 2007

    Melanchthon-Schule, Steinatal, Germany

Sprachen

  • German

    C2 (Verhandlungssicher / Muttersprachlich)

  • Polish

    C1 (Fließend)

  • English

    C1 (Fließend)

  • Spanish

    A1-A2 (Grundkenntnisse)

  • French

    A1-A2 (Grundkenntnisse)

  • Russian

    A1-A2 (Grundkenntnisse)

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