Cătălin Bazavan

Provided customer support via phone & email, handling requests and complaints end-to-end. Worked SOP-driven, ensuring accurate case documentation and compliance with internal procedures. Clarified account/service issues, set expectations, and ensured timely follow-up until resolution. Collaborated with internal teams when needed to speed up resolution and improve the customer journey.

Supported customers, restaurants, and couriers for Bolt Food across multiple channels. Managed time-sensitive incidents (orders, delivery issues, refunds/adjustments) with clear prioritization. Coordinated with delivery teams and restaurants to resolve operational issues and prevent recurring issues. Ensured accurate case notes and complete documentation for handovers/escalations. Followed SOPs and quality standards, contributing to smooth operations during peak periods.

Supported customers, restaurants, and couriers for Bolt Food across multiple channels. Managed time-sensitive incidents (orders, delivery issues, refunds/adjustments) with clear prioritization. Coordinated with delivery teams and restaurants to resolve operational issues and prevent recuring issues. Ensured accurate case notes and complete documentation for handovers/escalations. Followed SOPs and quality standards, contributing to smooth operations during peak periods.

Provided customer support via phone and handled operational and technical inquiries with end-to-end ownership. Diagnosed issues using structured troubleshooting and ensured clear, accurate case documentation. Escalated complex cases to relevant internal teams and followed up until resolution. Reported recurring issues/bugs and tracked them in Jira, using Confluence for knowledge base/process updates. Contributed customer insights and feedback to improve internal workflows and reduce repeat contacts.

Managed high-volume customer cases across chat, email and phone, with strong ownership from intake to resolution. L2 / complex cases (About You): returns, vouchers/compensations, order status updates, policy exceptions and escalations. Worked SOP-driven with strong documentation quality, prioritization and SLA awareness. Reported recurring issues/bugs and escalated to internal teams via Jira; supported knowledge base/process updates (Zendesk/Scayle workflows). Supported team efficiency through mentoring/kno

Processed customer orders and updated order status across online platforms (e.g., Facebook Shop, OLX). Handled customer inquiries related to orders, deliveries, and product details, ensuring clear communication and follow-up. Created and maintained product listings (basic content + visuals), supporting accurate information for customers. Coordinated with logistics/warehouse for dispatch and delivery updates, reducing delays and exceptions where possible. Tools: Facebook Shop, OLX, Canva

Worked in high-volume production environment with strict quality and safety standards. Followed SOPs, maintained attention to detail, and ensured consistent output. Collaborated with the team and supported continuous improvement where applicable.

Handled email-based customer support for pet products. Processed customer inquiries and provided written responses in German (B2 level). Ensured accurate information and timely replies.

Operated and maintained soldering equipment for electronic boards, following SOP and safety rules. Performed basic quality checks and ensured consistent output.

Operated industrial sewing equipment in a high-volume production environment. Followed SOPs and quality standards; maintained attention to detail and consistency.