Christian Merkel

Results-driven IT leader with a customer-centric approach. Sets global IT goals, delivers exceptional results. Proficient in managing MultiM+ budgets and creating strategic business plans. Implements governance for aligned IT initiatives, driving efficiency. Proven track record of surpassing SLAs, CSAT, and OKRs.

• Established performance goals (OKRs) for each department and provided feedback on methods for reaching those milestones. • Developed, tracked and controlled information technology operating budgets and cost and benefit analyses for IT spending initiatives. • Implemented, created and tested disaster recovery and business continuity plans and maintained appropriate back-up system. • Analyzed department and job-related functionality requirements to align technology priorities with business needs.

More Details on Portfolio Page • Communicating goals so everyone understands them and their role in achieving them • Positioning team members to make optimal use of their talents • Promoting productivity and quality standards • Motivating and inspiring everyone to do their best work • Keeping team members on task, on schedule, and on budget • Maintaining morale and workplace harmony

More Details on Portfolio Page • Contribution in planning; leading Day1 activities for the EMEA region • Leading the EMEA Part of re-imaging over 3000 PC&Macs • Installation and configuration of a HA Pair of Sonus SBCs • Coordination with Vendors to ensure service consistency • Working with Finance Dept. to ensure LogMeIn and Citrix Accounts are segregated

More Details on Portfolio Page • Leadership of the EMEA IT Team to stand up an IT Landscape for the Spinoff • Collaboration with global IT Management to meet the timeline • Installation of a new NetApp & guiding on the Hyper-V Network design • Planning and Execution on separating the Infrastructure of the SpinOff from Citrix Systems • Buildout of a new Office-based Datacenter for the EMEA Region • Meetings with LogMeIn IT to plan out Day1 activities

• design of a modern and resilient Voice Edge Infrastructure • Teamwork with the corporate Network and Security Teams • Overseeing implementation as the Sr. Architect of the Solution and guiding the Team • Training and consulting Team Members on the Solution