Christian Nagele

Konzern Energievertrieb & Marketing (Strom, Gas, Fernwärme, ...)

Balmung Medical and its affiliated companies offer a vast variety of medical, pharmaceutical and OTC products across different lines of business for the international healthcare industry. We are the #1 ASV/SBV partner of the largest international healthcare companies in America and Europe. With more than 20 years of industry experience we develop tailored product portfolios for our partners to leverage significant cost savings and higher top-line results.

As member of the Swarovski Professional Senior Management, responsible for global Product Management & Development. Played a key role in transforming Swarovski Professional from a product- to a customer-centric organization. Responsible for all Innovation Focus Areas (Exploitation) of Swarovski Professional and strong supporter of an agile Innovation Culture within teams to enable new ideas and insights. Driver of new business opportunities and strong partner of premium and luxury customers of Swarovski.

Member of the CADENZZA retail management team. Managing a dynamic team of B2C Product Marketing experts and Jewelry Designer. Supervision of all aspects of product marketing & -design. Responsible for global sourcing, international production as well as development of online sales channels. Leader of B2B business development activities within the jewelry & accessories industry. Steering the global product, price and distribution partner strategy for private label and designer collections.

Leading of international teams to develop and implement business concepts for embedded crystals. Development of networks with leading technology partners in the fashion and interior industry. Steering of segment marketing and sales activities to stimulate the decorative interior segment. Development of sustainable relationships with strategic key accounts in the interior industry. Implementation of a premium brand, pricing and product strategy for interior textiles.

Leading a highly-specialized customer service team. Responsible to offer a professional 1st and 2nd level B2C & B2B support. Development of a tailored service KPI management system. Responsible for dedicated Key Accounts with strategic relevance and high service requirements. Development and implementation of a new customer retention program. Execution of customer surveys to measure customer loyalty and satisfaction. Implementation of a dunning and complaint management to optimize customer lifetime values.

Management of a cross-functional project team and steer the integration of local SME energy companies into the centralized SAP accounting system. Implementation of quality assurance measures in the area of energy data management, energy data collection and preparation of billing data.

Applying Disruptive Innovation Theory; Aligning with Innovation and Disruption; Discovering Customer Jobs to be Done; Organizing for Innovation; Maintaining a Disruptive Scope; Managing the Strategy Development Process.

China Politics, Economy, Society, Culture and Philosophy, Administrative and Legislative Systems in China

Gender Issues, Chinas Diplomatic Policy, Fundamental Chinese Law, Chinas Development, Elementary Chinese

General Management, Sales Management, Strategy & Marketing, Supply Chain Management, Controlling, National & International Law

Science of measuring and control engineering, programming, CAD, IT network system;