Cosmin Ploscaru

• Led real-time response to critical incidents across IT networks. • Maintained detailed incident documentation. • Updated the internal processes and documentation. • Communicated effectively with both technical and non-technical stakeholders. • Represented Emergency Management in operational and governance meetings. • Mentored Incident management team members, guiding professional growth and best practices. • Handled high-priority escalations, ensuring smooth collaboration across teams. Tools: ITSM, JIRA,

• Delivered 24x7 incident management with minimal service disruption. • Acted as central coordination point during high-impact incidents. • Established and managed technical and management bridges for effective communication. • Ensured clear communication with stakeholders and timely post-incident reporting. • Supported root cause analysis and problem management investigations.

• Monitored and maintained 2G/3G/4G RAN networks; resolved alarms and system issues. • Conducted first-level troubleshooting, fault analysis, and preventive maintenance. • Collaborated with field engineers and other technical teams to restore services. • Worked in a multi-vendor, international environment ensuring SLA compliance.

Main activity: designing telecomunications infrastructure. Includes: site visits for collecting data, elaborate the technical documentation for the building permits necessary for implementing the designed solutions. I have worked on Netcity project for Bucharest and other cities from Romania with all important telecom operators: Orange, Vodafone, Romtelecom. Some used tools: Autocad 2007.