Cristina Carciumaru

Enables the delivery of a high quality service to end users and ensures that both Service Support and Service Delivery processes are in place to meet business needs.

Strategic interface between the department and stakeholders for the following purpose of business: IT strategy development, solution discovery, contract management, customer reporting, recharging/budget management and relationship management

The key responsibility is governance across all areas of their services including operations readiness, service management, incident and change management, continual service improvement and customer satisfaction as well as playing a key role in ensuring the highest level of operational service delivery

Responsible for managing the activities for the overall development, implementation, and maintenance of the organization’s Quality Management System. Leading a team of 4 members and directly reporting to Quality Vice-President.

Responsible for carrying out activities for the overall development, implementation, and maintenance of the organization’s Quality Management System.

Responsible for managing the activities for the overall development, implementation, and maintenance of the organization’s Quality Management System