Cyril Jeusset

- Update of databases - Package's creation - Clients (B2C) follow-up - Travel Agencies, Tour Operators & Retailers (B2B) follow-up - Organisation of Workshops - Sales Missions - Sales Blitz - Managing roadshows - Phone prospection - Creation of templates - Yield Management - Community Management - Benchmark - Organisation of Eductours

- Welcoming & greetings guests - Checking-in & checking-out customers - Emailing and managing bookings - Controlling the cleanliness of the lobby - General tasks of conciergerie: booking taxis, shuttles & restaurants - Invoicing and management of bills - Ensuring a good stay for guests

- Greetings and informing the potential customers. - Checking in and checking out guests. - Answering emails and registering electronic reservations. - Basic tasks of conciergerie: booking taxis, or restaurant reservations for customers. - Managing the translation of menus, the movements of cash register. - Checking the cleanliness of the area of the Spa. - Greating and welcoming guests. - Renewing the protocols of reception in the Spa.

- Serving the customers for the breakfasts, lunch and dinner. - Responsible for the mise en place and the lay out of the dining area. - Order taking. - Guests services for the pool area. - Ensuring the cleanliness of the area. - Stewardshiping. - Responsible for checking the stocks of beverages.

- Graduated with B.A.F.A. - Responsible for groups of minors. - Realising creativity activities targeting the increase of wakefulness for children aged between 6 and 15 years old. - Sport activities and craft activities. - Realisation of outdoor games. - Watching over the development and the well progress of the children in a recreational and community environment. - Room leader for a group of 6 to 10 children.

- Front office duties - Back office duties - Reservation duties: registering reservations for Booking.com, Very Chic, Agoda, Expedia and direct sales & making bank preauthorisations. - Conciergerie duties - Comparing the evolution - Modifying the prices - Creation of a planning - Creating new ranges of price

- Housekeeping: Learning the basis and the policies in term of cleanliness in the hospitality industry. - Reception: Observing and experiencing how to hold a front office.

- Welcoming customers. - Advising the guests and offering the daily courses. - Maintenance of common areas and cleaning. - Responsible for lay out and mise en place. - Serving clientele for breakfast and lunch shifts.

- Business Plan - Negotiation & Conflict Management - Financial Accounting - International Marketing - Advanced Communication Skills - Company & Contract Law - Strategic Revenue Management - Corporate Finance - Managerial Skills - Intensive TOEFL Training ...